Here’s all of our T&Cs.

We love the support that everyone offers a small business. To keep the businesses working within Lemongrass and Ginger healthy and strong, we’ve made a few terms and conditions related to cancelling appointments and outstanding gift vouchers.

Cancellation Policy

These policies apply to all businesses which reside in Lemongrass and Ginger.


We value your time and ours, and we want to ensure that our salon runs smoothly and efficiently. To maintain this, we have established the following appointment cancellation policy:

Cancellation Within 24 Hours

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so will result in a charge of 100% of the treatment cost.

No-Show Policy

If you do not show up for your scheduled appointment without any prior notification, you will also be charged 100% of the treatment cost.

Notification of Inability to Attend

If you are unable to attend your appointment for any reason, please your treatment provider OR the studio as soon as possible ON 07859746075. This allows us to accommodate other clients and adjust our schedules accordingly.

We understand that emergencies and unexpected situations may arise, and we will take these into consideration on a case-by-case basis. However, consistent no-shows or late cancellations disrupt our business and inconvenience our staff and other clients.

We appreciate your understanding and cooperation in adhering to our appointment cancellation policy. Our goal is to provide the best possible service to all our clients, and your cooperation helps us achieve this.

Thank you for choosing Lemongrass and Ginger

Parking

There is plenty parking near the Shed but we do ask that you park considerately and where possible, on a non-residential side of the road.

Thank you.

Gift Voucher

Validity and Expiry

This gift voucher is valid for use at Lemongrass and Ginger only. It transferable to the following businesses which reside within the premises.

  • Amy Wilson Cosmetic Studio

  • Salts and Stones Massage Therapy

The gift voucher is valid from the date of purchase and will expire one year from this date. No extensions will be granted.

Redemption

The gift voucher can be used to purchase products or services offered by the following businesses which reside within the premises.

  • Lemongrass and Ginger

  • Amy Wilson Cosmetic Studio

  • Salts and Stones Massage Therapy

It cannot be redeemed for cash, and no change will be given for purchases that do not utilise the full voucher value.

Non-Transferable

This gift voucher is non-transferable and can only be used by the person to whom it was issued.

Lost or Stolen Vouchers

Lemongrass and Ginger is not responsible for lost, stolen, or damaged vouchers. Treat it like cash.

Refunds

Gift vouchers are non-refundable, and their value cannot be exchanged for cash or credit.

Partial Redemption

Gift vouchers can be used for multiple transactions until the voucher balance is exhausted.

Combining Vouchers

Multiple gift vouchers can be used for a single purchase.

Changes to Terms and Conditions

Lemongrass and Ginger reserves the right to modify these terms and conditions without prior notice. Any changes will be effective immediately upon posting on our website.

By using this gift voucher, you agree to these terms and conditions. Lemongrass and Ginger reserves the right to refuse redemption of any voucher that has been tampered with or used in violation of these terms and conditions.